My rate was jacked up within months from $176 to $260. I then canceled in Dec., 2017 as Esurance gave me monthly premium of $130. When I canceled with Safeco I was told that I'd receive a reimbursement to be deposited to my acct. within a few days. I emailed twice in ten day asking when it would be deposited. When I called Jan. 10th, I was told that I owed $57. She agreed to email me a breakdown as to how this number was derived. I never received any emails or calls. Then in mid February I have a notice from a collection agency from Safeco for the $57. I called Safeco immediately and was just transferred around with NO ONE able to help me and just passing the buck. I'll pay this $57 so that I can erase this HORRIBLE experience but NEVER EVER will I recommend them to anyone.