1 Jan, 2018 → by ClaimboUser729089
the workers were extremely under-qualified and clearly untrained.

2

I have had numerous in satisfying experiences at this specific Dillard's location as I frequent it regularly. I typically shop in the Men's section very often near the Hugo Boss stands for my husband and was appalled at the service I received today (or lack thereof). I came in to return/exchange some merchandise I purchased during a sale with additional sale (meaning I had only 3 days to return/exchange) and it was already day 2. I just wanted to be in and out quickly, but ended up staying for OVER AN HOUR for a simple exchange. There were 3 employees who were available in that men's area, and not a single one knew how to process a return or even an exchange! How can they all be working without basic knowledge of being a cashier? All they said was "Oh, I don't know how to do this. Sorry." Should they not have tried to find someone who could, at the very least? Did they just expect me to leave and forget about returning my merchandise? Also, I felt extremely unwelcome because of their attitude and demeanor toward me. They were of Indian or Middle Eastern descent and I myself being a fellow minority Asian, thought that I could at least be treated with some level of respect. Instead, they always let the other Caucasian customers have priority and were extremely amicable to them whilst treating me with complete disregard. Which is probably why I ended I paid staying there over an hour for a simple exchange. I really hope that the management here is able to work on their employee training.
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