My wife and I arrived at Penang Int'l airport on 24th June 2019 on Air Asia flight AK1722 from Singapore which arrived at 1505hrs. We weren't happy with the mannerism of the Immigration officer in booth 13 or 14. She was a slim built Indian lady. We were ushered forward by the officer by using her index finger (like a hook) as though we were kids who had done something wrong. Please note that we are both retired and in our sixties. There was no verbal communication between us. She just pointed to the camera and also to the finger printing machine. We tried having a conversation but to no avail. Please note that I studied in Alor Star back in the sixties till 1970. I can speak Malay, Tamil and English. This isn't the way to treat a traveller who has flown from London to visit my friends and relatives in Malaysia. We came back on the 8th of July after a short break in Malaysia, arrived at KL airport and the service there by the immigration officers were great. We both were deeply offended and annoyed by the treatment we received at Penang International airport on our initial visit to Malaysia. Mr & Mrs Tarumarajan [protected]@gmail.com