All I needed help with was my battery and it wasn't charging the way it should in my computer and they keep charging me $46.00 for the service that wasn't working for me and they need to stop charging my debit card for that money too. I have called them several time left messages and my email address and phone number for them to get contact with me. And I want my refund back too of what I paid before because it doesn't make any sense to begin with.