1 Jan, 2018 → by ClaimboUser705388
the supervisor
1
I called in customer service to have an order place but was having issues and spoke to a rude supervisor named Eric. He wouldnt give me his last name and I felt like he treated like I was a piece of [censored]. He stated that I wouldn't be able to place an order with someone else credit card. Stating that the card had to match what was on file. I explained to him that it doesnt make any sense why no one would be able to use another form of payment. I explained to him that I also work in retail and that we are able to charge someone's card with no problem. He then stated that since I don't work at H&M that I wouldn't know what I was talking about. I asked nicely to speak to someone else besides him and he would not transfer me to someone else stating he's the only in charged there. I had to go out my way and call from a different phone and get someone else who can help me speak to someone else. I believe if they are going to be a supervisor that they should have some type of people skills. This makes me scared to call customer service again.