I purchased a Samsung Galaxy S10e on 3/18/2020 (order# 2744592DS). The sound for phone calls could not be heard & the soiund volume control would not work. I submitted a refund request on 3/25/2020. I was told to return the phone for a full refund on 3/25/2020. I waited 3 days for a Tracking# and then mailed the phone by USPS on 3/28/2020. It was recieved by Daily Steals on 3/30/2020 per USPS. Daily Steals has continued emailing me since then with delaying emails but not crediting my credit card. Please help.