The site is a fraud and a scam. I was directed to iYogi.com by CA Technologies because I thought that my new computer with Windows 7 was running a little slow. The self proclaimed "experts" at iyogi convinced me to let them log in remotely to analyze the problem. They very quickly found hundreds of "error files" and "error folders." Since those "error" files and folders were "obviously the problem, " the experts deleted "all of the files and charged me $169.99 for their trouble under the assumption that I might need their "expertise" again. My computer immediately crashed and became inoperable. About the same time my computer became infected with hundreds of Trojan Horse viruses. Upon further investigation by a real expert, I discovered that all of those "error files and folders" are ABSOLUTELY ESSENTIAL for the operation of Microsoft 7. I had to do a complete System Restore to undo the damage. Iyogi promised to refund my money. After over two weeks, I have yet to see a refund. I have contacted them 4 times now and get the same answer, "your refund has been processed, but I don't know what happened, you will get it in 72 hours. Save your time and money