We have had the Silhouette since May and have only gotten one project to work correctly. We have friends who have the same product and theirs work fine. They have helped us but the machine still does not work. I tried to get intouch with customer support and as you know....they do not publish any phone numbers. I need a call to fix or replace this machine now .... 704-661-**** User's recommendation: Ours does not work; you make your own decision.