I called to the customer services of Totalprotect Homeowners. I told that there were problems with my heater and the rep arrived on the next day. He took the main part and didn’t fix the heater. He didn’t tell me when he wanted to come back. I called them again, but at this time, the rep told me that I would need to wait longer. They didn’t connect me with the rep, who would reply to all my questions. Don’t use their services.