17 Mar, 2021 → by ClaimboUser557443
The push to self-checkout and then make it impossible

1

Stop & Shop (among other grocers), in an attempt to cut payroll, have installed self-checkouts and self-scanners. I generally use the Stop & Shop on Newington Rd. in West Hartford. Since they typically have only 2 cashiers and 15 people queued up, I started using self-checkout. Then, about 6 weeks ago, they installed new machines where you cannot even put your bags on the shelf or it yells that you have to scan your item. So now, in addition to being my own cashier, I have to scan my stuff, put it on the shelf and THEN when there is TOO much stuff, I have to bag it and continue scanning while my bags sit on their dirty floors. I can no longer go from cart to scan to bag...they have added another step. So...I started using the scanner. Twice in 4 days have been audited. This is a delightful experience where you scan your Scan-It and it immediately alarms for a clerk (if you can even find one) to come over and randomly select 7 of your items that you have already bagged and scan them again. Both times my order checked out appropriately. Both times my order only totaled $35-$37. If you want me to be your cashier, Stop & Shop, put me on the damn payroll. Otherwise, stop wasting my time and make it easy to shop there. One more incident and I am finding another grocer. Selection is good, prices are ok, but NOT worth the hassle.
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