This place is horrible, staffed with incompetent rude *** and that's if you can ever get through to a live person on the phone. The California Department of Justice and other agencies need to get involved with this idiotic place and have these servants who work there realize that they are there to serve the public, not themselves. A class action suit is appropriate for the distress they cause the people they are supposed to serve. Google them, also known as EDD, and read all the complaints for yourself. They are discourteous, disrespectful, rude and/or incompetent to those they serve, which has been my total experience with them. They obnoxiously cut you off, read from a script regardless of what your question is, do not let you contact a supervisor, and disconnect you if they feel like it after long wait times. If they don't want to do their job, they should just quit. Who's monitoring this place??? An absolutely disgusting representation of EDD, the state of California, and humanity in general. Almost everyone I spoke to there is poor at what they do, should be fired and have to endure their own process as punishment for their stupidity. A total waste of government and Americans' funds/ Total overhaul required with all new employees needed there.