31 May, 2019 → by ClaimboUser861484
The manager at this store COMPLETELY out of line

2

I have placed a call to your customer relations department. I prefer to speak with someone about this issue. Myself and 4 coworkers visited your Altamonte Springs location today for lunch. So, a total of (5) of us. My very, very, very kind and sweet coworker offered to bring the table some brownie squares as we had to hurry off soon. What happened next was horrific, embarrassing and absolutely the last thing I would ever have imagined. She was stopped by the location manager and accused of THEFT! I did not immediately know what’s was happening as I was returning from a last trip to the hot bar. She was made to pay some additional fee of $4.99 for the plate of brownies she was taking to the table and openly questioned and embarrassed in the middle of your restaurant. In addition, the manager stood over her as she quietly agreed to pay the fee. I am completely and utterly embarrassed for her. What a horrible thing to happen. This woman is NOT the type to argue or cause a scene in your restaurant. I absolutely demand a refund of each of our lunch costs AND the return of that fee he made her pay for OUR brownies. I know this seems a ridiculous issue, but it really is the principle of the thing. She took 8 brownies from the tray for (5) ladies at the table and that was cause to treat her criminally? Do better. I have receipts and bank statements of all (5) lunches purchased today AND the ridiculous fee for the brownies included in our lunch cost. I expect the return of all. Thank you.
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