10 Aug, 2020 → by ClaimboUser130297
The Luxor
1
Terrible from the get go l. Got there at 2 in the morning on a Thursday night after booking my reservation a month in advance. I was told that my room had been canceled by my third party and there was nothing they could do about it. My third party tried to contact them because everything looked good on there end and they said they just kept getting put on hold. Anyways. Got charged $255 by my third party and $440 by the Luxor for 3 nights oh ya and the $111 resort fee. Air conditioner in room was broken. Called and they said they were going to send someone up. Never did. Called again and they hung up on me. Room was 85 degrees the whole trip. This was me and my wife's wedding weekend and the service we received to help was very poor. This will all go in my google and yelp reviews