Normally, I would not write reviews about any companies but this bank, my favorite one based on much experience with other facilities, lacks some upgrading for their staff. One trainee who approached me in the branch could not understand what I needed from her, and called like 10 other people. I was a little bit embarrassed to repeat my inquiry numerous times but still, I finally solved my issue. Maybe she was too shy or too bored with the whole work, I do not complain but she is likely to need some training on how to speak to clients and help them with their inquiries promptly. Looking forward to seeing her once again to relieve her anxiety. Joking! Overall experience with the bank is good.