1 Jan, 2018 → by ClaimboUser450952
The hotel they booked was not the one I booked and paid for
1
I booked 5* Shangri La Abu Dhabi on their website, the confirmation came for the correct hotel and the correct price (reservation number 921ED88). I then went to speak to Shangri La hotel about the booking and they responded to me that there was no booking for us in Shangri La hotel, rather it was a 4 * hotel named Traders Abu Dhabi that the booking was done for. I checked our booking again and it indeed is still for Shangri La Hotel, so have spoken to various customer service agents who all say they are working on it but I have not recieved any response and Shangri La said that no one from Otel.com has contacted them to rectify the issue. I would like to be booked in for the hotel I paid for, not a random hotel that they have decided for me.