I've purchased the game the heir and can not play it. I also already purchased stray souls long time ago tried to ply it again and was charged again. Please refund. This is my second request for the heir to be refunded. I also think it's unfair to have to go through all of this to get refunded but it's easy for the company to receive money from us loyal customers. I've been charged twice for multiple games but it's too much to go through to get a refund. I've purchased over hundreds of games and shouldn't have to go through.