4 Jul, 2021 → by ClaimboUser889787
The “Gallery”couch that never was…

2

Are you kidding? Have you seen the reviews on the Better Business Bureau (BBB) website? We wished we had checked those reviews in February 2021 before beginning a 5 month game with "The Gallery" of: -"Great news-the manager spoke with the manufacturer and you'll have it in 5 weeks." -"It's now scheduled for the end of May." -"it's now scheduled for the end of June-can't tell you more then that." -"it's been delayed." -"What do you mean your salesman hasn't been keeping you informed?" -"we can't get ahold of the manufacturer." -"the manufacturer won't return our emails or calls." -"No-we don't know if it's even been made." -"well you know…covid." Yes-we realized this was during covid-but after the manager spoke with the manufacturer before we placed the order-we were reassured there'd be no problem. We're just everyday hard working people who saved up for a nice couch and Sam Levitz had no problem taking our hard earned money after spending 3 hours picking out fabrics and spending probably more money then we should (but we were so excited). Now…"well-if we can't get ahold of the manufacturer then we'll refund your money." WOW-thanks??? How about the 5 months we've been without a couch? How about the 3 hours we spent in your showroom picking out fabrics? How about our time spent making the endless phone calls? "Well that's all we can do." Really? Our bad for not checking the ton of negative reviews on the BBB website. Buyer beware!
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