I was just on a required webinar on 1/23/2020 and cannot believe how terrible the presentation was. The main black guy whose name starts with an S was speaking at first and it seemed okay. But then he did not do the typical housekeeping: 1. Please download the booklet first 2. Here's the order of events 3. We will have breaks since it is 4 hours long 4. Our presenter has an accent and his audio may not be very good. He's a nice guy but you will have trouble understanding him. 5. We have 1000 people on the call (and we have 4 people with NACA on the call). While George is presenting, we will work in the chat section to answer some of the most frequent questions. They were on the call, getting paid, and one lady whose name started with an M came in telling people to listen to George and the questions will be answered. 6. Or better yet, they could prepare a FAQ (that stands for 'frequently asked questions') and they can go through those FAQs a few times. 7. At the beginning of the call, tell people that it's 4 hours long and they will need to be present for the entire time. 8. To weed out people this may not be for, at the beginning of the call state that this is not for investors, or if you have to leave before the program is over, then you will need to reschedule. There will be a code provided at the end of the call only after you have listened to the program. 9. The black guy whose name started with an S came on at the very end of the call and was completely unprofessional threatening to block people, yelling, telling people to go and smoke weed, and displaying behavior that one would not expect. He was mad that there were 1000 people on the call and several were utilizing the chat box to ask questions. I never used the chat box so was very shocked to hear his frustration that he passed onto everyone. It was if he was mad that he had to answer the questions. What was the purpose of him being on the call if he was just going to get paid for sitting there and doing nothing. If you know you have 1000 people on the call then you work through the questions and come to work and people manage rather than be ghetto, unprofessional, antagonistic, and pissed. Then when he went through to summarize everything, he flew threw it. On a good note, what he covered where the essentials that could have been covered at the very beginning of the call and maybe after 2 hours if we had a break. Then their other response was 'read the book.' Just 'read the book.' It's as if these people besides George hate dealing with the public and I'm trying to understand why they are still employed working for you. When you give a webinar, there should be recaps of the information presented at various intervals. And you should introduce everyone who is presenting at the very beginning. WE CANNOT READ YOUR MINDS. User's recommendation: Know that they are disrespectful and lazy.