SCARED I had a small problem emailed them and they got on it quickly. I honestly thought it was going to drag on. It only took one week and it was resolved. I did what the first introduction video explains. If you did not get the response that you wanted or thought they should have done then reach out to them. So i did that and it was resolved quickly. I did one phone call and followed up on there email and it was resolved. They are an honest company that truly wants to help. Special thanks to Jamie for taken care of it. Bruce & Chrisey with www.northerncraft.org highly recommend this co