15 Aug, 2021 → by ClaimboUser362903
The building site we stayed in

1

Novotel Excel London. 3 adult women. I took my sister & friend as wanted to treat them too shows etc. Looked a nice hotel and on arrival even paid for upgrade. Had 4 nights 11th to 15th Aug 21. At 8.15 am first 2 mornings was woken by drilling sounded like it was in the room it was so very loud. Day was so fed up & tired rung reception was offer a free breakfast for rest of stay or late check.out which we didnt want. So had breakfast. Last 2 days delivered to room . Day 1 hot cooked breakfast was cold and tasted disgusting. Today ordered cereal again order was wrong . Drinks cold . Toast cold left most of it. We only got 2 large towels if & when changed. Cups left dirty . Did see reception & got more towels & clean cups. All in all would never recommend this hotel . So poor service and room. Really a shame as had booked this to cheer us all up
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Novotel you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.