10/10 Having decided on which guitar I wanted to buy I contacted the nearest retailer, which was one hour drive from me. This was due to it not being a 'run of the mill' mass produced or well known brand name guitar. I was told that I needed to place my order and leave a non refundable deposit. At that point I didn't feel as though I was being treated as a valued customer but just another customer so I decided to have a look online and see if I could purchased the guitar I wanted from an alternative retailer. I found Richards Guitars to be the next closest to me, two and a half hours drive from me. I placed my order with Richards Guitars online at approximately 10.30pm on Tuesday 20th March after a live chat with Richard himself just 5 minutes earlier. I mentioned that i had a long drive to his shop. At that point he said 'let me tell you what I can do' I was informed that the guitar I wanted was in stock (the only one) and that he would ensure that it would be set up (at no extra cost to myself) and ready for collection the following day. I drove to the shop on Wednesday and the guitar was ready for me to collect as promised. Richard took the time to chat online with me after the sale to ask if I was happy with the guitar. I have purchased many guitars over the years and this was the best experience I have had, not only with buying guitars I might add. In 2015 i purchased a new car costing £37000, my wife and went to collect the car and were told that the car is on the pavement outside for us to see before driving it away. I was expecting the car to be under a silk cover waiting to be exposed to us as we entered the showroom, no nothing like it, and no follow up call to ask if everything was ok. The cost of my guitar was nowhere near the cost of the car, but I received a much more pleasurable and friendly experience from Richard. I hardly ever bother leaving reviews but this time I was so happy with the way that I was dealt with as a customer that I wanted to tell other potential buyers that Richard is the one person you should buy a guitar from. He is experienced and passionate, which can only be a good thing in helping you make the right choice when parting with your hard earned cash. I would recommend watching his youtube videos to see for yourself. I will definitely only ever buy from Richard in the future, two and a half hours or more, it would definitely be worth it.