I purchased a gift for a friend on 1st of March to give on 15th. Because of a zip code error that I corrected right after my purchase (meaning minutes after my purchase), the item didnt arrive on 6th which was the date it should. After that I emailed and called the customer service at least 10 times to check where my item is since I wasnt able to track it. Since I couldnt get sufficient information(every time I called, I've been told that my puchase will arrive the next day), I contacted UPS many times and Gilt support also informed me that they did. Though they could only figured out on that the item is lost 14th. I informed the company every time I call that I need the item latest on 15th, if it wont be possible I should find another way. Eventually today is 14th, they refund my money which prob be in my account in 5-7days and I am still without a present. That was the first and last time I ever buy anything from Gilt, since there are many other private shopping sites to see if they can provide better basic customer support!