Thai airways Mumbai, India is the worst airways I have come across. When I booked my ticket on Thai airways, I booked the one which allowed students to take extra 10kgs baggage, perfectly endorsed on their website just to attract people to buy their tickets. While booking the ticket I was asked to get my student offer letter to get the concession. when I went to the counter on the day of my flight they said I was supposed to buy another one to be applicable for the student concession. I showed them my student offer letter, as they had asked me to get it while Booking the ticket. They did not listen to me at all and asked me to pay 200 US dollars. It's ridiculous, if they didn't want to give any concession then why not just be clear on their website. Pure cheats. They made me cry and harassed me and my dad. The staff is disgusting with no humanity. The female manager working there didn't let me go till the last moment. It's not me alone, many of my friends have experienced the same thing, especially those flying from Mumbai. I will never ever choose this airline in my life. Horrible people. I don't mind paying extra but me and my family will never be a part of Thai airways anymore.