Every month I make my payments online. Super simple until two months ago they added an extra verification step in their login process (despite having the correct login credentials). I don’t know the answer to the question they are asking. If you want help they want your account number which is found on your bill. The problem is if you’re a paperless customer then there’s no way to know your account number. They used to have Saturday customer service hours to help but that’s gone. I tried calling customer service during the week but keep getting disconnected by the automated service when selecting help with the website. It’s crazy, I can’t reach these people, they make changes to the website without thinking through how it will impact the customer. So now I have to pay over the phone (not the end of the world but an inconvenience). Only a year left on my lease then no more Toyota’s. Heck, I may get out of it in the Spring so I don’t have to deal with a company with such poor customer service. No more Toyota’s for me.