About 5 yrs ago, Carstar Lasalle/ Windsor Ontario repaired my pick truck box from an accident claim. My truck is and was spotless, rustproofed new and regular oil spray, goes to Florida for 3-4 mos/yr so it is in excellent shape with no rust. After 5 yrs, the repair spot ( they used green putty) has lifted and is bubbling and a big hole where they worked on it. This is the ONLY spot on the truck with rust. Problem 2, I have taken the truck to their shop on the request of the insurance company Intact (they are not much better to deal with) 3 times in the last month and Dennis Carlini the manager will not call me back about the problem. The clerks at the front desk ( the gauntlet) will not give me his phone number so I am stuck wasting my time trying to get anything done. Welcome to Canada where these types of crooked businesses do repeatedly shoddy work. So much for their "lifetime guarantee" worthless talk and false advertising. I guess they think we are just going to forget about this , like blind sheep going off a cliff! There is no quality work and nobody wants to do their job including Dennis Carlini. This CARSTAR ruined my truck for good, this rust is like cancer and can never be fixed properly now it has started. Early death to my truck which is going to cost me $85,000.00 for a new one. Carstar is a terrible business and should not be promoted by the insurance companies. I have a couple of experiences with them now and both horrible. The work is terrible and the customer service is just as bad having to fight with them to fix it properly. I would rate this company negative stars but you have to give them a minimum of one star which is still way too much then this company their protocol deserve. This Carstar company is just plain DISHONEST! User's recommendation: Dont get Carstar unless you hate yourself and want to suffer more!