a delivery was scheduled for Jan. 10, 2018 from Sears through this terrible company. Contacted company on the 10th and rep asked if I wanted to set up a delivery date. I stated that delivery was already set for today. Rep said we have you scheduled for Wednesday (Jan 10, 2018) Well today is Jan 15, and have not heard from carrier. Received email from Sears saying item is in transit and could take up to 21 days for delivery Sears also stated that attempts were made to contact carrier but carrier does not answer phone. Question, why would Sears use a carrier that could not be contacted for follow-up calls regarding items that customers pay a delivery fee for. Seems to me Sears don't give a care about their customers either. So both are on the same page What is even more complex is I received an email to rate the item. Cannot rate it if I don't have it