Ordered $160 in product. It was mailed to wrong address and I did not receive. Called and told customer service that. They resent items AGAIN to wrong address. Called again. They resent finally to right address and I returned items I did not want and kept those I did. When one of their items was ripped upon opening, I called for a replacement and was told that I cannot receive a replacement or a refund and my ACCOUNT WOULD BE LOCKED until I paid for the 2 shipments that VENUS sent to the wrong address and I never received. Sorry but why should I pay for an order I never received because customer service was incompetent enough to send it twice to the wrong address despite my repeated calls. I have spent thousands and thousands of dollars at this company and to be treated this way was appalling. Sadly I will not do business here again and will be reporting this to the BBB, consumer affairs and as many other outlets as I can.