They think that customer service is a joke. No response. This is one of many problems That I had in last several months. Was 18 cent short in account. Instant $35 return check fee. Today got charged $70 because they sent a check that bounced for $3000. And to Atm cash transactions that i had Zelle transfer before i used atm. Even received text say funds were in my account. User's recommendation: Good luck.