Booked vacation package to Cabo November 4-10 for hotel RUI Palace Cabo. We arrived and didn’t receive any of the things we were promised. The free room upgrade, the gift, the credits. We get to our room, it’s nice. Not over the top but acceptable. The bed has two covers on it, a sheet and a thicker sheet acting as a comforter. We had paid for a kind size pool suite. We had that. That first night we ate at the resort, the Indian restaurant and it was a set menu. It was not good. The service was good. Food no go. And we love Indian food. The next day go to breakfast, it’s sub par. Looks like your normal breakfast buffet nothing to special. Did tours in town and that evening got back to the room to head to dinner, we plug in our computers and phones and head to dinner. The streak place. We walked out. Lobster was as rubbery as a bouncy ball and my husbands food still had packaging in it. We walked out, he told the manager there why we were leaving the food and leaving. It was our last time eating at the resort. Food is terrible. Unless you like a bland, no taste, over cooked, simple foods. For it being an all inclusive resort the food was terrible. We spent money eating away from the resort. Get back to the room and head to bed, we hear a pop and a funny smell, jumped up out of bed and the outlet was smoking. My phone and computer was fried. The electricity had blown the outlet and fried my devices. It took two calls downstairs to get someone to our room, the guy that came brought a coffee maker to test the outlet. Of course it didn’t work, he took my husband to another room to check if it was “our cords” being the issue. Another guy came to test the outlet and of course it didn’t work. They decided to move us rooms and said that there would be a room available in the morning to go to the front desk. I’m crying my husband is beyond pissed. My devices are ruined. We go to the desk in the morning. No notes, nothing! We were told that they would have a manger contact us and that it wouldn’t be until later in the day before they could move us to another room. Mid day we come back to the room, I walk in and immediately slip and fall, there is water everywhere, our luggage is wet, our stuff is soaked. I’m hurting from falling. I call the front desk and demand a manager to the room. He arrives and is shocked st the water everywhere, I’m crying and explaining everything that has happened in the last 24 hours. He is understanding and says he is taking care of it. He moves our rooms immediately and gets our luggage handled. He said he would be making notes in the system about the electrical issues and have someone reach out to us. Our new room is a double bed suite. We are on our honeymoon and paid for a king but that is all they had available. So we are down graded. No compensation was offered at that time. No way to get a hold of southwest because my phone was fried. We get to that room and the sheets are dirty, dirty like recent “activities” and remade. So we asked for new sheets and we called two times before they came, my husband took the sheets off the bed and put them at the door. We left the resort for dinner and came back.... the SAME nasty sheets were put back on the bed! Grossssss!!! We called down and finally got someone to the room to understand that we didn’t cause the nasty sheets and needed new clean sheets. What freaking place remakes a bed with nasty sheets??!?!?. Room service sucks so don’t even bother. Unless you are people that drink and drink and drink this isn’t the place to go and enjoy a honeymoon or food. The credits we were told we would receive we had to go to the front desk and ask for and all they are are generic coupons and unless you spend $200+ they aren’t worth anything. They are the kind of coupons that the Sunday paper might offer. Buy two with a minimal purchase of $200 get $20 dollars off. Haha. They don’t work for scuba or snorkeling either. Now, we spoke with a manager our last day and she said that we had to send the information/pictures to southwest vacations and to include the hotel in the email and that it would all be handled. So far... southwest doesn’t want to help us, and the hotel hasn’t gotten back and I’m without computer at the moment and had to have the phone replaced. Southwest has been a nightmare in assisting in the situation. They won’t return calls, won’t respond to emails as the last person I spoke to said it could take 30 days before it could even be “researched” and that I couldn’t speak to a supervisor or the research team or have those numbers. That it is a waste of my time to even call back because they aren’t going to “rush” anything. I paid for this vacation and it is an absolute rip off. The hotel room was terrible, the down grade, the issues, the terrible terrible good and now the terrible customer service I am receiving on getting the situation handled.