Wish I had read reviews before (I love my sweet puppy but dealing with this rescue is a nightmare). A week after adopting our puppy we noticed she was still lethargic and won’t eat much (after we bought all of the expensive dog food dawn recommended). We contacted Dawn to see if other puppies in the litter were having similar issues. After days Dawn returns my call and says they’ve been busy. She found out days ago the other puppies have coccidia and are being treated. I then ask if we can get koda the medication immediately. She says she will call back with a vet appt time. If I had not been persistent she would have never let me know. Because of the coccidia and other issues, dawn agrees to postpone the spay until the last week of September. On Tuesday of that week, Dawn texts me and says koda will have a spay appointment Thursday. I tell her I have to travel for work that day and cannot make it however any other day will work. She replies and says I am putting my deposit in jeoporady we had agreed upon that week. I reply and say I didn’t realize a week consisted of one day. I am trying to be flexible but I have a job. Dawn is extremely rude the entire conservation. She then says the appointment is already set and if I can’t make it I can contact the vet and see if they can move it but they will likely be upset. I call the vet and schedule the spay for the next available time, Monday. I apologize and they laugh and say it is no big deal. The day of the spay we follow all steps to receive our deposit back. No surprise, we do not get a response. A couple weeks pass and still nothing. We send multiple emails with no reply. We finally report fraud to our credit card company after explaining the situation. Bottom line, please adopt but do not adopt from iResq. Give your money to a rescue that deserves it.