This company barely does anything right. The lack of common sense and the disdain for customers is appalling. They changed the system for getting the pool fob by making it so that you have to mail in a request for the key. We finally got around to doing that and they key came in the mail a few days later. The next day I go to the pool with the key and it doesn't work. Life guard tells me that they said when that happens, to call them. I call them and they have me standing outside of the pool I pay dues for for almost 30 minutes while they try to figure out why my key isn't working. Instead of them talk to the guard (which I suggested) to let me in while they try to figure out their own problems, they have me and my 6 year old stand on the outside of the pool area while they try to figure it out. They got the pool fob company on the phone and the company says it should be working, but it's not, but I am still standing on the outside of the pool in 90 degree temperature with a 6 year old. Unacceptable and inconsiderate! Even more reason for me to start looking for a new neighborhood since my neighborhood seems to think it's ok to put up with this kind of service.