I received a faulty item that was paid for using zippay. I returned the item as directed by the return form. Postage receipt included, form filled out properly (I have photos of both). Item had tags still attached. I waited a couple of weeks and did not receive any correspondence. I emailed to ask the process of a refund and if I would be informed of the steps being taken. It was bluntly responded to, and my questions ignored. I responded re-asking my questions, again having to wait a lengthy period before receiving a blunt reply. A few days later I received an email to state my refund had been processed, however nothing was mentioned about my postage refund (which is entitled if the item is faulty, as stated in your returns policy). So I emailed again. Five days later I received a reply saying they had not submitted my postage refund, could I please tell them how much it was so they can reimburse me. I replied instantly with the amount and a photo of the duplicate postage receipt. It has now been another 2-3 days and again no reply. Communication has been extremely tardy, and difficult. Needless to say I am very unhappy with this whole experience. This is not the first time I have received terrible correspondence. Some of my emails have been completely ignored. Customer service via email is atrocious.