31 Jan, 2021 → by ClaimboUser323020
Terrible IT
1
I have had so many issues with this company it is hard to know where to start. Here's a few: 1) their online payment calculator does not take into account any previous principle payments you've made so if you ask it how soon your loan would be paid off if you paid an extra $100 a month, and you have paid extra before, it will give you a date AFTER the date your loan will be paid off if you pay just the expected payment each month. They tried to say that it is because the calculator comes from a third party, but it is really a case of garbage in/garbage out. If you don't give the calculator the correct starting balance, it can't get the correct result. I guess that is something too difficult for their IT folks to understand. 2) They regularly pay my insurance and taxes LATE. Yes it is still within the grace period, but that is still unacceptable. 3) I wanted a payoff quote, but if I wanted an instant one, they wanted me to pay $$$ Sorry, I can wait a week to get it in the mail, and with my loan balance the cost of the stamp to mail it to me instead of provide it online will be more than the extra interest they make from the delay. User's recommendation: Get far far away.