My son attends a specials needs school that uses this company every year. I bought the "digital package" a.k.a. $101 for three digital "downloads." Downloads in is quotation marks because I was emailed my access code, however, when I went to the website to download the three photos I paid more than $30/photo for (which is WAY more expensive than the school photos I purchase with my older son through Leonard's photography, and I've never had problems with Leonard's), the download arrow promptly downloads an empty file. I was never asked or prompted to enter my access code. A look at the FAQs says I should be asked for my access code, but the only thing I can do once I log in is see the three watermark-covered photos and add them to my cart again. Conveniently, the phone number wasn't working and the live chat was unavailable. There is NO way to download these files, the website looks like it is designed to trick you into purchasing more photos despite having spent $100 for 3 digital files, and reading these reviews leads me to believe many people have fallen for the download scam only to be screwed out of their kiddo's pictures, getting them WEEKS after the promised "24-48 hours," or only getting them after posting a negative review. The photos were mediocre at best, so if this issue isn't resolved quickly, I will just dispute it with my CC and have them taken somewhere else. I emailed the company, but again, after so many negative reviews, I'm not hopeful for a quick (or maybe even any) resolution on the company's end. I will absolutely be discussing using a better company with the school's administration. VERY DISAPPOINTED.