Many times when I am shipping a pet out of OMA United cargo it has been that the employees do Not want to do there job. Many times I have drove 1hour and 20 to get there, and then when I get there they make some excuse as to why I can't ship the pup that day. Sometimes it is the crate is wrong, and other times I am told I didn't make the time deadline (even though I stood behind the counter for 2 1/2 hours waiting for someone to help me. Each time they say I don't know how to book a pet flight. This morning I arrived at 3:35 a.m. for a flight for 6 a.m. two different employees told me I would have to wait til 4:30 a.m. until the employee that knew how to get the pup in the system comes into work. However he was late and didn't show up until 5 a.m. At 5:15 a.m. he was blaming it on technology not wanting to work. Then he said without warning I can't except the crate it has too many vent holes in it. (Even though the last time I was here the other employee said that was the type of crate needed). I then said I have another in the car. I went and got it. He said yes that one would work. Then all of a sudden he said oh we are out of time. I told him that it was his fault because I had been there waiting for 2 1/2 hours and he was late for work. He argued with me and said no you have not. How would he know he was late for work. I hope the cameras were on today for all that. I ask for a supervisor or a # to call, and he said he was the supervisor. I highly doubt that so I hope someone gets a hold of me to discuss this matter?