4 Jan, 2018 → by ClaimboUser510125
Terrible customer service!!
2
Ordered a pair of wedding bands from this company. Black Tungsten 5mm with a very thin inlaid silver center "stripe". What I received was a 6mm band with a MUCH large silver stripe. My wife liked the web picture because it was very subtle. Called the phone number listed, never received a call back. Went back and forth them for DAYS through email (they refused to call me) and basically they said to send it back to HONG KONG (at my expense) and they would "repolish" them or I can order new ones for a 30% discount. I said I could send them back and they could credit my card, but they attached their return policy and said because they were engraved, they would not refund me. REALLY?? You send me the wrong rings and you won't refund me?? Terrible customer service. Looking more at their website, and I found the identical ring they sent me...it WAS NOT the model I ordered. Buyer Beware!!!!