We have purchased with the company since opening. We just recently received a gift from our friend and since my daughter has already had the color, we simply wanna exchange a color. The sa and manager were very rude to decline by saying they could not serch the details of the product in the system even though we provided them the date and time ,which was only several days before. We are very upset because it has been the worst shopping experience ever among the times we lived in Melbourne.