Update by user Jun 05, 2019 no Original review posted by user Jun 04, 2019 On 5/28/2019 I attempted to fly from Reno/Tahoe to LGA New York with a stop in Chicago. When the flight arrived in Chicago, I learned the flight to LGA was cancelled "due to weather". Obviously a long line to book another flight into LGA. Gate clerk was only able to find a flight from Chicago to Orlando and then on to ISLIP Long Island NY. So I agreed to take the flight otherwise it would be 2 days before they could get a flight to LGA. I was told my luggage would be routed to ISLIP. When I arrived in ISLIP at 1:30 AM on 5/29/2019 due to more delayed flights, my luggage was not there. I tried to report it to the ISLIP baggage customer service who told me my luggage was in LGA. Not sure how my luggage got there since they couldn't get me there! In any event ISLIP refused to open a claim and told me I had to file it with LGA. They gave me LGA phone number but no one answered the phone. I rented a car from Long Island to go to LGA to pick up my luggage but they were closed. I had to return the car rental. Then spent the rest of the day calling several SW customer service offices to try to get my luggage. Finally, their central office in Dallas filed the baggage report and called and sent emails to LGA to contact me. Still no call from LGA baggage office. I kept calling and finally spoke with another person in central baggage who told me that the claim number I was given by Customer Service was incorrect. In any event, they had located my luggage and if I wanted it delivered I had to pay $40 and I was responsible for contacting the delivery service to have that done! Other airlines have lost my luggage before and never once have they asked me to pay to have it delivered. They took responsibility as they should have and they made arrangements to deliver it. Bottom line, I needed the luggage since one piece was our baby's crib and he needed a bed to sleep in so I paid for the delivery. I was told it would be delivered at 2 AM o 5/31/2019 and of course it was delayed and didn't arrive until about 8 AM. Southwest Airlines has truly earned the name SouthWORST Airlines! ***