Terrible customer service! Spent several thousands on furniture. Two pieces were shipped damaged and had to be repaired or sent back. Purchased a clock that was called an "Iron Clock" that was covered in rust on the back side and was not sealed correctly on the front. Called Concierge Services and was told that the manufacturing process was being looked into. Never heard back from anyone until after several attempts. Was promised that something would be done. They offered to refund our shipping cost which was never done. Ended up giving us 15% off of the clock only. The rust ruined a pair of shorts. The drawer on the media center was broken. Very disappointed with this company and will not be purchasing their products any more.