purchased wheeled backpack online at sale price, what was delivered a week later was not wheeled and wrong ugly color, call to CNS did not resolve anything....only offered return and refund the requirement for 100 words is ridiculous so I guess ill rant on about this *** site too. Why is it that you can no longer get service anywhere? there should be alternative recourse methods, people wonder why there is a lack of support for American business, its because they do not care about there customers so they treat them any way they feel is allowable to meet their own bottom line.