2 Jun, 2018 → by ClaimboUser824665
Terrible Company structure

I made a "reservation" on their online system two weeks prior to my rental date. They called me less than 24 hours before my pickup time to tell me that they did not have a truck for me. I thought it was a joke. Its not like you wake up one morning and decide to rent a truck. A move and a truck rental involves other people and events.....thats why you make a "reservation" weeks in advance. The guy didn't even apologize.....he just kept saying you should have read the terms of conditions of the online reservation. He said it guarantees you a price but not a truck. Seriously....whats the point....they know damn well that people don't read the fine print. Do you read the long fine print before signing up for cell service or anything else....etc. They have deliberately created a system in which they know people are not going to "read the fine print" and think they are getting a truck. They benefit because they have a person (the person who made the reservation and thinks they have a truck waiting) ready to rent the truck in case they do come up with one. But if they don't then they get to get out of the reservation. Its totally lopsided in their favor. Im not saying that a company cannot legally do this....they have a right to shady business practices but ....but why would a company create this somewhat deceptive system that inevitably breeds ill will. (Take a look at all the other reviews on this subject.....I should have looked up reviews before I made the "reservation"). Also,....Why call there online system a "reservation system" when it is not. They should be up front and call it a "Price guarantee reservation system".....Its quite obvious that they think most people believe that they are reserving a truck when they go online. To top it off....they charged me a "no show" fee of $50. Of course I called them about this and they apologized and said they would remove the fee. Their excuse was that the employee forgot to "cancel" the reservation after calling me to inform me that they did not have a truck for me. The whole thing is shady and not just incompetent, but just purposely deceptive corporate policy. This is why people have gotten to the point of hating all corporations.
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