24 Aug, 2013 → by ClaimboUser751886
Terrible company and service, lied to over and over
Owner lied many times to me. I ordered a mainboard for my TV from this company, replacementvparts.com / recycledtvparts.com. It didn't work properly, so I called and the owner told me to send it back, along with my old mainboard, and they would repair it within a few days for no extra charge. After a couple weeks I called and was told it was being tested in a TV and would be shipped out. Called a few weeks later and they had "lost my address" and now would ship it. Another 2 weeks later and they said there was a problem with the board but it was fixed now. I continued to call at least a few more times and was told either that it would "ship today" or that it already shipped, and when I asked for a tracking number, he would have to call me back, which he never did. Finally after 2 1/2 months from the time I sent the boards back, they sent the "repaired" mainboard to me. It was not repaired at all and still had the exact same problem. So I called them and the owner told me to email him and he would send out another board and that he would personally take care of it. After hearing nothing for 2 weeks, I called and he acted like he didn't remember, and as if it was the first time I had spoken to him. But again he told me would take care of it. Another week went by, so I called again and this time asked for my money back. Spoke to the owner's wife and she said she would have to get back to me, which she never did. I finally had to dispute the charge with my credit card company to get my money back.