Our beloved pet was extremely ill and Acacia was the only hospital open near our house the evening he needed medical attention. He was treated by a vet who was not personable and did not explain much. She put him on an NSAID, which is known to cause kidney damage, in the setting of dehydration, knowing he wasn't drinking and hardly peeing. She gave him 1 subcutaneous IV treatment then sent us home with multiple prescriptions and a monumental bill. He only worsened, and we took him back the next night and saw a different vet. She insisted we order $150 labs but could not explain why or how they would affect his treatment, until I asked her several times. She finally said he could die if we didn't. Well, the labs showed nothing we didn't already know and we left that night with another massive bill & several different diagnoses possibilities than what the 1st vet had given, for which she suggested various expensive tests. She also emphasized to NOT give the NSAID because it could hurt his kidneys and put him on a week of home IV fluid therapy. She did not feel all the supplements and prescriptions given by the 1st vet were necessary. I am in healthcare and feel that if the 1st vet had used common sense, she would have sent us home with IV fluids the 1st time and no NSAID and we might have avoided the 2nd visit, stress of watching our baby almost die, and expensive costs we incurred. We since have found a wonderful vet who takes the time to talk with us about reasonable diagnosis possibilities, not a slew of rare long-shots. His prices are more affordable as well. I can only share our experience and hope that no one else's beloved pet is as mis-treated as ours was. I will never take our pet back to Acacia and have no confidence in their practice's ability whatsoever. Additionally, when I requested a refund (worth < $50) for the supplies the 1st vet made us buy, I was ignored/disregarded by the company on 6 different occasions. Talk about a lack of customer service! They had taken > $550 from us in 24hrs and wouldn't even consider a small refund.