I was extremely happy with this company up until just recently (hence the 3 star). I have been renting with them for around 14 months now. If you qualify and meet their standards they are wonderful to work with. If you are paying your rent in full and on time, they will go above and beyond to meet your needs. However, if there is an unexpected life turn, even notifying them will not help. I was laid off at work and could no longer afford the rent. Even their qualifications say that you must make 3x the rent in a months time. I now make less than 2x the rent. I notified them of my life changes thinking that was right thing to do, but as I had forgotten, just remember they have a contract in place and that is what they will go by like any other business. They are still a great company despite my disagreements and misunderstandings on some of their business practices, but if are going into renting with them knowing there is even a possibility of financial changes in your life, I would not recommend them.