I'm complaining against Jordan's because we bought a Tempur Pedic Mattress and we couldn't set it up when it was delivered because the headboard couldn't go upstairs. So we had to remove some of the headboard to bring it up. When it time to put the mattress it couldn't fit because my mom did not know the bed was a queen size and not a queen. So customer service on the phone and the specialist told us we couldn't exchange because it has been 21 days. Based on the Sweet Dreams policy I should be accommodated. It is not fair they are not willing to exchange a 4000 mattress and rep wants us to buy a new bed. Especially when the policy states otherwise.