Teletrac has decided to try and collect over $10,000.00 from us as a result for our having to stop using their tracking service for our trucks after two absolutely nightmarish years of problems with their service. They have failed to go even a month without some BS as to why they weren't able to comply with the contract agreement we entered into with them in 2016. AT&T was down, the firmware needs updated, we don't know why it isn't working but we will get the advance tech team on it, only to receive an email a day or so later telling us the problems were resolved when in fact there were no changes, IT STILL DID'NT WORK. 3 minute intervals that were usually 7 to 20 minutes, but we could pay $10.00 per unit per month to make it 1 minute interval reporting. They couldn't even get 3 minute intervals right. Tech support usually took a 45 minute wait on hold before you could speak to anyone, and they usually would feed you a routine line of bull. The support manager assigned to us was usually busy and would sometimes call you back in a week or so. When your system isn't working and you needed help even one day was unacceptable much less a week. Then he would promise a credit to our account, OF COURSE IT NEVER WAS POSTED TO OUR ACCOUNT. these are but a few of the issues we have dealt with. We tried for nearly 3 years to get it right with TELETRAC NAVMAN and finally decided to give up and go with a different company. Now TELETRAC refuses to allow us to keep the equipment that they told us was to belong to us after 2 years of service with them and we have shipped it back to them. Hours upon hours of work to install and uninstall and now they want to try and take us for a massive $10K. We are in the process of filing a lawsuit. If you are thinking about a GPS tracking system, or ELD system for your fleet, large or small, STAY AWAY..... VERY FAR AWAY FROM TELETRAC NAVMAN. they will promise you the moon, and can't provide you with even a small portion of the service. It's all your problem, they are doing everything right, trust them, that's what their system tells them. ABSOLUTE NIGHTMARE !!!!