I need to know what specifically has been paid for, and what will be paid for given my current treatment plan. All she kept saying was basically tautology - "you get your benefits that are the benefits you get." - Could not tell me how much money I could expect _ I need to make some real decisions about whether or not I can afford to take time off from work- that's the whole purpose of this policy, and she could not tell me. Later, when she gave me her registration number, she said " k as in [censored]" ! And she resisted giving me a supervisor. How quickly do you think I can get this onto social media.