28 May, 2019 → by ClaimboUser37114
telephone bill

2

I requested a down grade from 30 to 8 Gigabyte download per month, I specified to the vodafone clerk in Vodafone branch Obour Egypt. to make sure it slows down after the download is finished. He confirmed that is the case. May invoice I had 450 LE extra download, and a message in April for 900 LE extra download. I complained to Ahmed in Customer service he said he will cancel the 450 because I am an important customer, then I said the April message should be cancelled too, he said no we have to wait for the the invoice then complain again. I said that id not acceptable so he said we will make a n investigation with the clerk to see if I said that or not!! How can an important customer be not believed, and why would anyone ask to pay for extra download of 1 pound a mega in the first place. In my opinion its a way to steal money from your customers. The normal is you make it slow like all other network providers do. and only if I request it then charge me!! Any how Ahmed said he will solve my problem and contact me, but didn't for 4 days . I phoned another girl today today and she said she'll look in to it. I am thinking of cancelling the line for this bad treatment Thanks Rafik Khalil
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Vodafone Group you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.