On Friday, 20th April 2018, I took my laptop and printer to Incredible Connection, Pavilion Branch, for Technical Support. I had upgraded to Windows 8.1, and my Printing program was giving me an error message. The technician that was on site when I arrived, told me that printer drivers need to be downloaded. I explained that the error message does appear in other Applications, although they run fine. The technician advised that a Delete, backup and restore procedure would sort the problem, and all would be fine thereafter. On the same Friday Afternoon, I received a call from another technician, saying that I don't have a Microsoft Account, as they are attempting to reinstall, and they cannot find the Account. I drove to Pavilion from Chatsworth, at around 5pm that afternoon. I could not find the problem, and neither could the technician. I had to leave. He said he will see what he could do, and will call me back the next day. I received no call that Saturday, the 21st April 2018, so I went back to the store. The Technician had still not sorted the laptop. I could still not access my Microsoft Account. I attempted calling Microsoft technical support. They advised that the Business section only opens on Monday. I was left without a laptop from Friday. I am an Attorney. I lost out on a lot of work during the period I could not work. I returned to the store early on Monday morning, only to find that the laptop was in the same condition as I had left it on Saturday. Nothing had been done to try and rectify the problem. I had to call Microsoft on my own, and do the reinstallation and activation of the account, which took me over 2 hours. After my Microsoft account was restored, my laptop was still not functioning as mormal. I found that all my important documents could not be accessed. The technicians tried the same procedure over and over, but without success. I became frustrated. I spent several hours at the store, and they had the laptop since the 20th April. It was the 23rd of April, and still my laptop was not sorted. It was midday, and I couldn't bear the delay any longer. I insisted I wanted my laptop and printer back. They insisted I pay an amount of R1200, 00 before I take my property away. I paid the amount of R1200, 00 simply to have my property released. I told them that I was going to be back for them. At my office, I tested my laptop. It was all messed up. It went back to Windows 8, I could not access my documents, my printer was functioning, but not as when I left it there, the save toner function was gone. My scanner was not functioning at all. I was extremely frustrated. I called in another technician to sort out the problems that Incredible Connection Created. The technician I called in was only able to see me on Wednesday evening, 25th April 2018. He upgraded my laptop to Windows 10, restored my printer and scanner settings, and placed all my documents in its appropriated place. I was only able to start work again on the 26th April 2018. I was deeply distressed by this experience. I was not advised of any risk factors before Incredible connection took in my laptop. Had I been advised of all the Problems that may follow, I would not have booked my laptop in, as I had urgent work to attend to. I request urgent intervention in this matter. I want a refund of the R1200. Should INcredible connection fail to refund me, I will proceed with a civil suit against them, and include all the damage I suffered following their negligent actions. For now, if they just refund my R1200 paid to them, I will walk away. They have caused my great trouble, and I deserve my money back. Please assist.