Purchased a year plan, spent 10+ hours on the phone, factory reset the computer, only four three issue to not have been resolved. Called next day after purchasing asking for a full refund given this resulted to be a scam. They claimed a manager would call with in 24 hours to process. I never got a call back, I called 2 other times only to hear the same answer. There last time I called, demanded an immediate refund. Their response : "we cannot give a full refund as you will have to be charged the one time support fee." but the computer issue was never resolved! The computer wiped, the issue remained. I spent over a full day of work on the call with absolutely no resolution.